Church Account
Benefits of having a Church Account
Whether you are considering Lifeway materials for your church, or have been shopping with us for years, take advantage of opening a church account. Lifeway wants to partner with churches to help fuel ministry. We’d love to support you by offering these benefits to our church customers.
Tax exempt shopping for eligible organizations
Priority shipping on autoship (curriculum and supplies)
View church order history and edit upcoming autoships
Dedicated customer success representatives
As staff or volunteers change, add or remove people on the account. Don’t rely on a single user login and password to access your church.
There’s more! You can choose to extend a line of credit to your account for even more benefits!
Save 5% on each Autoship when you pay using your billing (credit) account.
Flexible payment terms
Pay your bill online via secure ACH/ bank draft options.
Paperless billing statements and invoices are available online anytime.
To extend a line of credit for your church, simply fill out the application and email it to us at: customeraccounts@lifeway.com
Frequently Asked Questions
There are three roles for a church account which can be found under the “Groups” tab on my.lifeway.com: administrators, billing managers, and purchasers.
The purchaser role is for church members who place orders on behalf of the church account
The billing manager role is for church members who pay church bills online for Lifeway purchases
The administrator role is for church members who are in charge of the church account as they can add or remove members from each of the three roles. We highly recommend having at least two administrators for each church account
A purchaser is authorized to place orders online on behalf of a church and it’s Lifeway account. In order for someone to be assigned to the role of purchaser on behalf of the church, an administrator from their church’s Lifeway account will have to add them to that church account under the “purchaser” role.
In order for someone to be assigned the role of purchaser on behalf a church account, the admin for the church account will need to go to my.lifeway.com and click on their church account under “switch profiles”. From there, they can add people to different roles such as purchaser under the “Groups” tab on the left.
The Lifeway.com Sign In, which is your email address and password, is required to place an order on the web site. Anyone that orders on Lifeway.com must personally register, whether you are ordering as an individual or for your church.
Account numbers and PINs are only assigned to churches and organizations. A Lifeway Account number is a form of payment method. A PIN is a Personal Identification Number. It is used to help identify Lifeway Christian Resources accounts.
If you are ordering for a church, however, you can associate your user profile to the church’s account by including the account number and PIN during your registeration process. If you have already registered and did not include this information, you can still add it to your user profile. You will want to click on My Accounts at the top of the screen to go to your User Profile. Here you will see a link that says “enter your Lifeway Account information here”. This will tie your information to the church’s account and allow you to bill the church for your order.
Yes, if you have a new account or are linking to the account for the first time. PIN numbers play a role in establishing and setting up a new account. The first user on the account needs to claim or assign the administrator role.
It is not necessary to use a PIN for changing security or managing access to use a church account once and account administrator role has been claimed.
To request a PIN, please go to my.Lifeway.com and sign in with your personal email address and password. Find and click your organization’s name. From your organization profile page, find the billing accounts and look for the blue link that reads “Need a PIN?” and click that link.
Select whether you have forgotten your PIN, or are requesting a new PIN. Enter your billing account number.
It will take about 24 hours before a PIN will be e-mailed to you, and another 24 hours before that PIN will be active for you to use.
Every statement account can only have one PIN number. Therefore, you should check with your Financial Secretary or the person who handles ordering for your church. Many times an account already has a PIN and you may not realize it. Also, many accounts require some type of Purchase restrictions.
Contact your administrator. An administrator of a church account, can access your church account profile at my.lifeway.com. It will be located at the bottom left of your screen. Once selected, at the bottom of the Organization Profile is the Groups/View Groups option. Choosing this allows you to see what groups exist, what roles do individuals have and you have the ability as administrator to add or remove as many in each category as needed.
If there is not an administrator, you will need an account number and and PIN. Click here support.lifeway.com/accountsetup/
If you don’t know your church account administrator or have questions please call the customer support team at 800.458-2772.